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MouthShut Score

76%
4.30 

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Waste of money and time!
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Brand-aid! The problem has been fixed. Happy Ending.
Mar 29, 2024 08:50 AM 35 Views (via Mobile)

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JOIN VENTURES SOLUTIONS PVT. LTD. Cares

JOIN VENTURES SOLUTIONS PVT. LTD. is working closely with MouthShut.com to achieve customer satisfaction

Worst experience!


I had ordered a bouquet of flowers for my friends birthday from their website, was I was in press of time and wanted it delivered to my house. I paid Rs. 1640 for the bouquet and that included of Rs. 95 extra for delivery within 60 minutes. However, I was shocked to see the bouquet when I received it. I received flowers that had withered away.


Then I had to get into the hassle of returning it, asking for a refund and had to locally pick up flowers for my friend. All this lead to getting late for the party by an hour. Such a waste of time, energy and money.


To top it they told me that I would received the refund in 3 to 4 days whereas I received it only after calling on the 8th day. Like I said waste of energy.


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Brand Response

Hi akshata, we apologize for the inconvenience and disappointment caused by your recent experience. Providing excellent customer service is our priority, and we regret that we fell short in this instance. Our standard practice includes rigorous quality checks before dispatching every order to guarantee flawless products upon delivery. Rest assured, we've escalated this issue to our team, treating it as an exception and prioritizing measures to prevent its recurrence.

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By: Support_IGP | Mar 29, 2024  02:41 PM Comments 0

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