Jun 13, 2015 04:55 PM
13029 Views
I've used Idea's cellular services for more than 2 years approx, and came to conclusion the Idea is nothing but a cheap cheaters.
Earlier in 2013 when I was porting to the other network service provider I was offered a FAKE plan and I used it as per the plan I was offered. Later upon receiving the monthly bill I came to know that I got offered a fake plan. But upon discussing it with the Idea customer care and other senior personnel nothing happened.
Later I received a call from some Mr.Rahul I don';t remember his name now but he assured me that the problem will be resolved within a couple of days and the funny thing is that after two days they closed my complaint without resolving it and without my concern.
Since then whenever I tried to open the complaint they closed it without my concern also later I came to know through their Idea outlet stores that they weren't even registering my complaints. Bummer!
Also I've spoken to their some executive Ms.Javni upon discussion it turned out to be poor conversation. And another bummer I received that I've spoken to some Suraj guy in message response request from Idea cellular. She was trying to hide her identity, friend's that's Idea cellular.
they offered Rs.300 as a waiver for this and given only Rs.200, recently I received a call from their Appellate Officer Desk, Ms.Garima Taluja and she said we've given you Rs.200 in this whole concern and the case is solved we won't do anything. Later asking what's Rs.200 to a client in response to a false & fake commitment and person's identity when things go wrong, she hung up on the call that moment.
Their facebook team also called me upon my post over their and assured me that the concerned team will get in touch in no time. another bummer NO ONE CALLED! LOL.
They added Rs.50 in my tarrif plan mentioning it's a raise by the company and it will be for everyone, then upon porting they offered me my old plan back. CHEAP TRICK IDEA.
I'm not writing down their whole story else I'll be needing a whole day write it down. Anyway I've move to another operator after all of this. I'm happy that I left Idea cellular, I'm not returning back to Idea cellular ever to I would advise to do the same while you can.
some of the previous mails are as attached below. Latest @top and vice versa for the oldest one. The old one's will cover most of the details if you people like to read it.
Thanks for reading.
Regards,
Durgesh Gaurav
+91-9650-80-XXXX
Date: Fri, May 1, 2015 at 9:34 PM
Subject: Re: Poor service again
To: Appellate Delhi
Ms.Taluja,
When I moved to your network as per policy I'm quite sure your company has documented all the records. Perhaps all the required information you will be able to get it from there. There's no need to ask me to send you the same document.
Also several satisfactory solution I've seen so far from your team, I have a strong believe I have to take my concern to some other department if no permanent solution will be given immediately.
I'm attaching some previous conversation that might help figuring out some issues.
Regards,
Durgesh Gaurav
+91-96508XXXXX
On Thu, Jul 10, 2014 at 4:41 PM, Durgesh Gaurav wrote: Mr.Pankaj Kapdeo, Idea Cellular, Mr.Kapdeo I have been using your cellular service and I am afraid from the very beginning I am getting poor services and very wrong commitments from your executives as bonus. I had continuous chat with your senior executives and officer but none could resolve those issues and the all issues got dropped without my concern. I got offered a fake plan by your executive(Ms.Anjali-950mins/month@175 with a Rs.300 waiver in my coming bill) to retain to the same network later I figured out in my next bill I was getting only 600mins/month@175 and and no waiver, about waiver it happened a number of times upon requesting the executives started misleading. Upon talking to the senior executives/officers I was assured that the matter will be resolved very soon and now it's been months but nothing has happened regarding the same. Recently I have spoken to the customer care department about this issue and again they started misleading again. Some of the previous mails regarding the problem is attached below kindly have a look at them. I am looking forward for a resolution. . Regards Duregsh Gaurav+91-96508XXXXX(Idea contact) - Forwarded message -From: Durgesh Gaurav Date: Thu, Oct 10, 2013 at 9:32 PM Subject: Re: Your Idea Mobile Number: 96508XXXXX To: Customer Care - New Delhi Ms.Vrushali Agne I appreciate your kind concern towards the problem caused and hoping to receive same concern from your end in the future. But as per the conversation earlier with your executive I was told that the waiver amount will be Rs.300. If possible please brief me about the misunderstanding if caused any. Thank you Kind regards Durgesh Gaurav+91-96508XXXXX On 9 Oct 2013 17:49, "Customer Care - New Delhi" wrote: Dear Mr. Gaurav, Greetings for the day! Please accept our sincere apologies for the inconvenience caused to you. This is with reference to your e-mail regarding waiver for your Idea mobile number 96508XXXXX. At the outset, we would like to request you to please accept our sincere apologies for any inadvertent rudeness that you faced while interacting with our Customer Care Executive and for any unintentional inconvenience caused to you. We absolutely understand your grievance and realize the distress that you have undergone. Also, we would ensure that the matter be brought to the notice of the concerned people to avoid recurrence of such incident in future. We regret the inconvenience caused to you. As per telephonic conversation on 96508XXXXX, dated October 9, 2013, we would like to inform you that as per reference number C1-6323120888 the waiver of Rs. 200/- has been passed towards your Idea connection and the same will reflect in the bill dated October and November 20, 2013. Should you need any further assistance, please call our Customer Service help line number 98910XXXXX or email us . Thanks & Regards, Vrushali Agne Customer Service Desk Idea Cellular Limited - Visit us Alternatively you can also call us on 12345(Chargeable) for Query and 198(toll free) for request & Complaint from your mobile(or 9891012345 from a landline) to know more about IDEA. Explore Idea's Self Service GPRS helpline on the go! Get a GPRS plan of your choice and auto settings on your mobile anytime, anywhere. Just dial 53549(toll free) from your Idea number and enjoy hassle free GPRS activation on your finger tips. Dial 121 and Idea showroom will come! From: Durgesh Gaurav [mailto:] Sent: Tuesday, October 08, 2013 11:29 PM To: Customer Care - New Delhi Subject: Poor services and response from your executives The Idea Care Department, I have been using your services and from a while I am facing poor service responses from your executives. For reasons I was told that I'll be getting a waiver of Rs300 on 27th Sep 13 through communication ID C1-6323120888 within 44HRs in my last bill and I would like to appreciate the way I was attended by Ms.Anjali that time but due to some problem I haven't received any waiver in my bill. Later I called at your helpline number the they assured me that the issue will be resolved on 3rd Oct and again it didnt, I called back again and received similar response from them but still they didnt resolve the issue. On the bill due date(September) I called them back and your executive said someone has closed the waiver request and I have to now visit to the Idea care center, therefore I requestedbill number disconnection. Today(08 Oct 13) I received a call from Ms.Janvi( Caller, phone number +91-9nextisbest1XXXXX communication ID C1-6598310036), upon briefing her regarding the issue she didn't do anything about it by arrogantly saying we can't process your request right now, upon asking she said the request for the waiver will be processed in Nov( I asked for the reason behind it and I wasn't told anything about that earlier by her(Ms.janvi), also upon asking about my internet package that it's slow and doesn't work sometimes for which she replied I have used all 2GB internet data over a 2G connection( which I haven't, I roughly used about 500mb because I have Wi-Fi connections), I told her that I havn't used that much she she replied I don't know how much I have used my data package, I checked it again and I was right. It was unpleasant talk with her, probably the worst ever. She doesn't know how to handle a situation and how to talk with client. Later I received a message that I have spoken to Veer Rajput(hiding her ID) instead of her's. It's the first time I have been facing these problems and such behaviors from the executives since I have ported my number from my last operator. I am hoping I'll receive better service in the future. Thanks & Regards Durgesh Gaurav Ph:+91-96508XXXXX(Idea Number)* An idea can change your life.* LEGAL DISCLAIMER* This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or puRobotouchcation of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Apr 30(1 day ago) On Fri, May 1, 2015 at 4:06 PM, Appellate Delhi wrote: Dear Customer, Greeting for the day! With reference to your mail, we would like to inform you that services of your Idea Mobile Number 96508XXXXX has been restored with effect from dated April 29, 2015. We would request you to kindly provide the written receipt where the plan information was shared so that the concern will be resolved at best of your satisfaction. We value your association with us and look forward to your continued patronage. Regards Garima Taluja Appellate Officer Desk_ Idea Cellular Limited - Delhi Visit us at: Alternatively you can also call us on 12345(Chargeable) for Queries & Request and 198 for Complaints(Toll free) from your Idea mobile and 98910XXXXX from a landline to know more about IDEA From: Durgesh Gaurav [mailto] Sent: Wednesday, April 29, 2015 11:31 AMTo: Appellate Delhi; Customer Care - New DelhiSubject: Poor service again The care department, recently I made a request for disconnection and your team has taken out the incoming calls as well before the proposed period of time. I've not carrying any alternate number so if your team wants to have a word you can reactivate my incoming calls for the same, without this it's not possible to get connected to me, the alternate phone number your team has I won't be available on that. My concern is upon switching to Idea's network I was told that my roaming charges will be 50/pm per minute but I getting charged 70/p per minute.It's noty the first time I've been offered a fake plan from your team, I've also a received fake tariff plan(Rs.175/900mins) from your team as well, for that I've also registered my concern with your concern department. Hence kindly have a look at the issue and restore my incoming calls to get in touch with me, if any issue is there with it restore my service for the same. Thanks & Regards Durgesh Gaurav Ph:+91-* An idea can change your life.* LEGAL DISCLAIMER* This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us aT and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or puRobotouchcation of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. -
Thanks & Regards
Durgesh Gaurav
