Pathetic Experience with Sanjay Hyundai (Dealer ). Review on Hyundai Getz

This is my first review on Mouthshut and I am going to make it a long one. (sorry for that !!!) I am going to list a day by day experience I had with Sanjay Hyundai (Pune) and how they rob you of the excitement of buying a car

After doing a due diligence, test drives and shortlisting cars matchingmy requirements I had finalized on going for Hyundai Getz. The salesperson at dealer Kothari Hyundai played a important part in my decisionas he took efforts in explaining the features and coaxing me.The only hitch in going ahead was the color availability with the dealer.It was not expected for next 2 weeks. So I found the contact info of the other dealer Sanjay Hyundai (Pune) and decided to try my luck there. The most foolish thing I did in my life!!!

Sunday 20 August

I entered the showroom on a Sunday at 1.00 pm. Things were fine butthere was no enthusiasm from teh sales person at the showroom. When youhave a walk in customer ready to place an order any dealer would got to any lengths and match the expectations and get the order finalized immediately. The guys at Sanjay hyundai were very slow and it required the use of my bargaining skills to get the order finalized. I was promised Teflon Coating, Seat covers worth 4000 and Installation of music system (from my old car) After I signed the order I was told that all the finance formalities and car exchange formalities would start on Monday morning and I would be updated on all.

Since it was a Sunday and all the systems are shut off(!!!) I was givena Handwritten receipt on letter head of Sanjay Hyundai Service. After querying I was told that I would get a receipt on Monday.

Monday 21 August

Now here is where the sad part starts, I feel Hyundai should startworking in Post Sales at the dealers ASAP. I did not get any call forthe receipt nor any update on the exchange formalities. I called twiceand was told that receipt would be sent to me by Fax by Monday evening.No fax nor any call came on Monday.

Tuesday 22 August

I waited for a call/fax but none came so I hollered at the 2 salespeople and they hurriedly sent a fax. Please note I was sent the same receipt with handwritten Hyundai Getz G6. Thats it. In any court this receipt would not stand for a new car booking receipt. I asked and fired them but the sales people coolly used to disconnect my calls or used to give some stupid answers.

In the afternoon I get a call from Sanjay Hyundai that you had placed an Inquiry for the car and when are you finalizing the deal ? I was shocked and I told him that the deal had finalized. This guy just says ok and disconnects the phone. I call up the Sales people again and they just tell me it might be some mistake don't worry.

As regards the foreclosure facilities for my old car I call them up about collecting the foreclosure letter which I was told will becollected today night or tomorrow morning

Wednesday 23 August

I receive a call from Sanjay Hyundai again saying that the colour whichI have booked is not available so why don't you take some other color.I ask whats the point in telling this now ? th payment is already made.I started getting panicky on the booking status and call the salespeople who say good news the car is available !!! I just shout at them and have lost all my patience in dealing with them. This guys are morons.

No one calls regarding the foreclosure formalities.

Thursday 24 August

I call them to find out about the loan approval process they say they have no update whereas I called up the bank yesterday and had newsabout the loan already approved. I also ask them about the foreclosureand the fitments but this guys just don't have any answers. I go to theshowroom and shout at the top of the voice but even no effect on them.Sales team leader just comes and tells me not to shout.

Friday 25th August.

My delivery is scheduled at 6.30. My wife takes the car and goes tothem at 2.30 (my old car music system has to be fitted in this). Theyjust tell her to wait the guy will start working on the car for almost 2 hours. She is made to sit there without even telling her how muchtime it is going to take. Finally at 5.30 we are told that passing will take time and tyres need to be fitted so you will get delivery onlyafter 7.00. All the 4 hours we are not told about how much time whatshappening . Nothing. I finally get the car at 8.00 pm.

I thought my ordeal is over but the cars fuels tank is emoty so I need to find out the nearest petrol pump. Generally you get 5 litres ofpetrol with the car but this guys say we fill it at the godown and then deliver the car buthowever the petrol finishes since the godown is far away!!!!!

The dealer said he will do Teflon coating I am not sure whether thats done on my car. As regards seat covers I am promised Rs4000 worth ofseat covers but fitted ones are not even worth 1000 bucks. Since the foreclosure was not done on time I had to pay interest @Rs37 everyday.

I am planning to send this mail to all newspapers, car forums andwherever possible.

In all Sanjay Hyundai robbed me and my family's excitement of buying anew car.

Please be carefull when dealing with Sanjay Hyundai Pune

Mahesh