Feb 26, 2015 11:36 AM
22325 Views
People prefer this brand for its comfort and quality and you surely have lost that.
I made a purchase in the month of May 2014 of an article number 8546771. The products sole was completely ripped apart as shown in the image. Though this was a company defect shoe, due to loss of bill and company policy of no replacement after 2 month, the store people refused to help. The shoe was only 4 months old and the company did not even have this much regard in them to accept their fault and take the product back.
Still trusting with the brand, I made another purchase on 20th January 2015, for the article code Falcon 8746768-10 and the shoes could not even work for a single month. The image shows how the shoes upper stitching is again ripped out without any ruff usage.
This shows the kind of quality check the company believes in.
More so you have zero belief in customer grievance solution, the store manager is expecting me to spend more as a replacement because I couldn’t find a shoe in the same range.
I want complete refund of both the products, one costing 3499 and the other costing 3799 and you should stop manufacturing shoes.
