I called for an internet connection from hathway on the 10th of February 2016.Hathway was quick to respond and on the 12th a representative from hathway visited my house and explained me about the plan and offers available. As per my convenience I chose a plan which cost me 3800rs. The person promised to install the modem and get the connection going within 7days. The cheque I provided was realised on the 15th of February. The funds were transferred to hathway on the same day.
After all of this smooth flow of transaction Hathway showed it's true colors. The representative who collected the cheque never picks my phone call.and even after speaking to the customer service executive's who promise for a response within 4 hours never call back. Even after speaking to their 2nd level team who promised a call back within 1 hour failed to resolve my issue.
As I'm typing this it's the 5th of March 2016 which is the 23rd day.almost past 15daya beyond the committed time from Hathway.I have spoken to atleast 15 different customer care executive's and called them atleast 15-20 time.without any concern for the money that I paid and nothing but dissapointed from.them everytime I speak to them.This is the worst possible service anybody can expect from Hathway. A complete disregard to a customer's issue. I hope the management of hathway are reading this and understand the kind of issues their Consumer's are facing.All u manager's of hathway get ur act right or else there will be a day when the consumers will stop waiting for.u and the company will soon be extinct.This is one last go I have before I hit the court.
An Agitated Consumer
