Apr 25, 2009 01:46 PM
2792 Views
(Updated May 25, 2009 01:29 PM)
HSBC card is really a horrible thing to deal with. Infact the bank itself is a big trouble for you if you are a customer. I had a HSBC gold card, on top of that they sent me one more card in good credit rapo.
Then they started billing some Lifestyle repayment premium on the card, which I was not aware of, nor was I ever updated about.In Aug 2008, the very next month when I complained about the charges, the customer service guy sweetly said "Sir we will reverse this off, dont worry". I thought this was over, but it kept happening for the next months and the same process kept happening.
Now after an years time of telling them the issue, their recovery guy calls me up and abuses me. He uses words like you an an Bhikari etc. I have decided to go to the consumer court and file a case against HSBC.I wanted to know if anyone has faced this problem before also, so that I can refer to the case.
Also let me know if there is any other way to deal with this issue, which can settle this faster and smoother.But I am honestly telling all you guys n girls, dont ever opt for HSBC as ur bank. And you will be happy in your life.
Update1:
Yeah, I agree with you guys. Even I am HSBC credit card customer for past 4+ years, and didnt face any issues till this one popped up. I have a loan account that is running smoothly for past years.
*Update2:
* Now I have written to their nodal office, they have asked 5 days time to respond back to the issue. Today is the 8th day and there's no response, thats what I had expected anyways :)
Update 3:
Spoke to this guy called Kartiken from HSBC and he sent me a document that has some insurance papers.Its an TATA AIG insurance. The insurance forms are forged, its not my signature at all. I really dont know these guys are doing such frauds and why are they not being to the court? I am thinking what to do now, best way is to speak to the lawyer and get this thing sorted out.
Update 4: Guys finally I have won this case, I just spoke to my the bank customer executives about forging my signatures. Also told them that I will file a police complaint against the bank for forging my signatures. In 5 flat days they reversed all the charges from the card. And I had been telling them the same thing for the past 5 months, this is how it works guys. You need to push these crooks and use their trick against them. The amount reversed was whooping Rs 6149. Finally they want me to pay some 191.96 Rs towards the generation of the statement, again a bad approach. but better than the earlier one :) I am happy now and will promptly close off the account now. Justice sought finally after 6 months of fight. I still want to sue them for all this, but who has the time and energy for all this.
