Aug 18, 2010 06:09 PM
5304 Views
I was upgraded from HSBC Gold card to Platinum card based on the usage and on time payment.
It was free of cost up gradation to Platinum card. Later, when I received the statement, they charged me the fees for the same.I called customer care and asked to remove it. They were ready and ensure it wont charge the amount.
So, I paid only amount for which I have done purchase during that month with cheque no : 827919 of Indusind Bank, Panchvati branch, Ahmadabad. However, they charged me by telling that I have paid cash to the them...Though my bank has been deducted through above cheque number.....and surprisingly, when I again called customer care, they were not ready to listen and understand that I have paid thgh cheque..one guy hang up the phone, other just screamed to me.....I was fed up... I have decided to stop using HSBC products anymore.
