Jun 12, 2007 01:26 AM
2779 Views
I hold a credit card with HSBC bank and have an internet bank account
with the bank. I forgot my password 8 months ago and since
then I had been continuously calling the call center for the password.
I was paying my credit card bill based on the sms they send to my
mobile phone. I asked them to atleast send me a physical copy of bill
to my address they neither send it nor am I able to access my internet
banking account. I finally got my password 2 months back which was
illegible and the second one a month ago.
When I tried to login using the password and the security device No, I am getting the error message
as "PT5" I had been calling the call center on a daily basis and they
were never able to resolve the issue. I wrote a mail to info@hsbc.co.in
and was given a reply asking me to have a demo of the internet login. I
had been using their internet banking for the past 3 years and today
they are preaching me to have a demo of login! I also mailed to the so
called Nodal officer about the issue at nodalofficerinm@hsbc.co.in It
was written on the website that I would get a response from him within
7 days but it had been 12 days since I mailed!
I finally went to their branch at Hyderabad and was guided to the 2nd
floor where in I was told that they are helpless and the call center is
the only option. I told them about the helplessness of the call center
and asked for their advice. the advice given by the executive present
there is to default the payment and when I get a call from the bank,
put forward my demand of internet banking and the problem gets
rectified. I called up the call center to seek their solution finally.
I was put on hold for almost an hour and finally got the response that
I would be sent with a password again.
The actual problem lies in their
system. As the error message clearly states that the password or loginid
is wrong in case we wrongly enter a password and not "PT5" none of the
executives are in a position to tell me what does the error message
"PT5" signify. This is the way the so called global bank trains their
customer care executives. I request the concerned people in HSBC to
react before I go to court. I guess its a consumers right to get the
bill for what he has to pay and not a mere SMS. I was vexed up of the responses by the executives and even scolded the personnel for which I feel very sorry but who cares about the agony faced by me for the past 8 months... its the 9th month.
