Jun 28, 2008 04:03 PM
2556 Views
I have been using HSBC Gold card for 3 yrs. Once due to 3 public holidays in a row the payment receipt by HSBC was delayed inspite of depositing cheque before the due date. I was charged late fees and finance charges. On explaining to cust-care late charges were reversed but finance charges were not. I was told to make adjusted payments.
Next month HSBC levied finance and part payment charges to the adjustments. I informed cust-care abt same. Again I was told to adjust and pay which I did.
And again same repeated. This continued for a yr and now it is some 3000 odd amount. Now HSBC want to add me to defaulter's list, use collection agencies, block my card and other services and take legal action.
The customer care exceutives are not able to undertand this simple issue and to my surprice neither is the nodal/zonal manager. Every month some smart debt manager sends a letter with threats of legal action.
I think it is time for me to hit back with a complaint in consumer court or banking ombudsman.
Ravi
