Aug 20, 2009 10:50 AM
3568 Views
I am writing this review for the well being of all those using HSBC credit card. I got an HSBC Classic credit card last year . I already had an SBI credit card but went for this because they offered 3 year free(not need to pay annual fee).
Since many have warned me about this offer and saw the same in many sites I personally called the customer service and enquired the same and they assured me that you card will not be charged any annual for free year .
HSBC is now asking me to pay a sum aroung Rs.1000 as annual fee. When I go the statement I immediately called the customer care .I got the response that the rules have been changed when I further enquired they told that our card is an ordinary one asked them what they mean by ordinary and they dont have any answer for that.
I wrote a letter to the manager here in cochin but go the response that they cant return the money which I have already paid. Even the manager was not ready to give a proper answer in his letter. So whats that in the promise they have given how can I believe those frauds?
When I tried reward redemption and waited for the products for 2 months in between I called customer care more than 5 times always I got the response its on the way. Calling customer care is hell as it will take more than 10 minutes to get connected and have to hold for another 5 minutes to get the response , waste of time and money. After two months again I called and they give a docket number of blue dart called them and got the response that the items wher returned as there is something wrong with the address I asked them why dont they call to my mobile to which they had no reply.
Again I called HSBC customer care and told them what the bluedart guys said they are not in a postion to answer for my query and told me to call back after 2 days, i checked my address with them and finds no problem(i am leaving in same address for the last 26 years) .i got really irritated and called them after two days this time they said we will give cash back in your next statement , what for the time and money I have wasted for this and if they have told me earlier I would have bought the same for stored here. This is really cheating from them and I never expected such a decision from world bank HSBC . Dont ever go for HSBC credit card . Hope this will help others to be cautions about .
