Oct 29, 2008 07:19 AM
10131 Views
(Updated Oct 31, 2008 05:51 AM)
It is only from one of the previous posts in this category, I learnt that the HSBC customer care provides "services" only between 8am-10pm. If some government organization is following such timings, there is meaning!
Inspite of being a private bank, and when their competitors (like ICICI) are giving 24x7 customer care, they choose to restrict their customer care timing.
Sadly, there is no information about this anywhere on their website.
They do have a beautiful list of contact numbers on their website here: https://hsbc.co.in/1/2/miscellaneous/call-us
And since I am in Bangalore, I tried calling 2558 9696 to get some issues with regard to credit card resolved at 7.00am. It says the usual welocome etc, and asks me to input 1 for English and 2 for Hindi. When we make a choice, the machine answers that I made a wrong choice and I need to reselect. This goes on and on.
I found exactly similar loop with SBI Tol Free number: 1800112211, but, I understand that, since it is SBI.
But, seeing same thing from HSBC is really intolerable. In addition, I cannot use the card since they have not sent me my PIN, and other details.
I am having trouble with HSBC right from Day-1. I think I am going to return their card to them!!!
UPDATE: The customer care numbers 24x7. I could finally get to talk to them, and I they have conveyed this information.
