May 24, 2006 06:51 PM
2466 Views
(Updated May 24, 2006 06:51 PM)
Hi All,
I was solicited by a DSA for a HSBC gold card saying the I will be getting a 10 % cash back on every purchase that I make with the card. I checked back many times with the DSA, but got the same reply. I made purchases with this card keeping in mind the same offer.But when the bills came , there was no such offer mentioned. Then I checked with the bank people and got a negative reply. I registered a complaint with the bank some 4 months back, still nothing has been done and all I get to here from them is that we cant do anything about it.
If the bank cant control its DSAs then why appoint them in the first place.Secondly HSBC doesnt use the email service to send its statements to the customers, and then expect the customers to keep a tab on their payments, cause their statements never reach on time, and at times dont reach at all, and we as customers have to pay all the late fees.Are we expected to remember everytime the payment dates and the amounts to be paid???.
The service levels expected from a bank of such repute were great to begin with, but with such a shoddy , and at times fraudulent service being provided, all I can say is that they are not serious about their business, and hope that some of thier officials will take stock of this practice of soliciting customers by giving them false information about the kind of products on offer.
