Jul 18, 2017 07:19 PM
16604 Views
I have had a horrid experience with my Regalia HDFC card. The card gives several special offers on 5X, 2X reward points etc - which HDFC should honour without the customer constantly pushing for it.
I got a suspicion that HDFC wasnt honouring the reward point offers for their offers. I asked for a statement showing the individual reward points for each individual transaction. They refused to provide such a statement. So they were basically cheating and hiding their cheating by being intransparent.
I followed up then on individual 5X, 2X transactions specifically with the customer service representative then. Here also they were moving to subterfuge- they gave generic statements saying that all reward points were credited. Then I mentioned the individual transactions. Then they checked and credited the reward points several months later, after incessant followup.
Imagine how much cheating must be going on, regarding customers who assume that 5X reward points will be credited automatically, and dont followup / email the customer service representative, like I did.
They make false offers, and dont honour the offers. Basically amounts to cheating and fraud. They expect the customer to go after them for the reward points and check specifically.
