Mar 20, 2022 08:54 AM
2082 Views
The company goibibo fraud against fully paid hotel booking, pathetic idiot customer care support, their wrongly and blatantly lied assurance of resolution of the issue.
Dear respected fraud company, I have a holiday planned(including flight, sightseeing, cruise, etc.) which has a very crucial component of hotel stay at goa, unfortunately, the booking was made through your fraud company website on 1 March for which you have charged me in full. The booking details are attached herewith for your reference(since re iterating on phone through customer care has been difficult for your employees to comprehend and they tend to disconnect conversation in between), wherein it has been conveyed in so much pride by your fraud company that THANK YOU FOR BOOKING WITH US, YOUR BOOKING has CONFIRMED NO NEED TO CALL US.
I have contacted the property as being aware of your reputation and came to know from hotel property that they do not have any such booking.
It is 19/Mar/22 today 3 days from hotel check-in and your pathetic idiot customer care support executive either gives false assurance of resolution in 6 hours(after 2 days have passed) or simply disconnect calls middle of a conversation.
I am attaching voice recording COMPLETELY for your training and monitoring purpose and to educate your pathetic idiot customer care support executives.
I am also coming to goa(red fox hotel, for which I have paid in full) on the day of the reservation, you can do whatever it may and resolve the stupid issue. I do not care what fraud reason you have, because I am not paying a single paise more than what you have cost me for the reservation made in advance.
Unfortunately, your company does not have an ombudsperson, but I am sure you could understand the frustration when you are giving assurance that GOIBIBO is recovering post-pandemic to restore the business but without any commitment.
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with best reagrd
P.S.
ONE CAN ALSO FIND ATTACHED THE BOOKING REQUISITION OF THE SAME HOTEL FOR THE SAME DATE AND PACKAGE SHOWN ON YOUR WEBSITE SHOWING CONFIRMED AVAILABILITY(HOPEFULLY IT IS NOT THERE TO TRICK ANOTHER CUSTOMER)
SO PLEASE DON'T TELL ME THE REASON THE PROPERTY IS OVERBOOKED.
PLEASE FIND ATTACHEMENT
