My Experience with Indian Railway. Review on General Tips on Indian Railways

My several attempt to contact Mr Lalu Prasad Yadav, or the Railboard secretaries , board directors, Safety Director or even GGM went futile and I have even send an MS Power point presentation on Railway coach condition and safety related issues, but till date nothing had happened as its not reached top none. The mail ID’s mentioned in Railway Website is not functional and its dummy

Therefore, down the line, these officers are also saving their ... for sure.

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Another experience with Indian Railway – On my journey to Jhasuguda –Orissa  was unforgettable and I have registered a complaint with IRCTC and the reply to my complaint is as follows.

Date: 28/09/2008

Name of complainant: Mr R S Dev

Address of complainant: 301, "Attic".

Sub: Complaint lodged by you about services/products of IRCTC.

We are pleased to acknowledge your complaint/suggestion dated  28/09/2008 .The unique ID of your suggestion/complaint is  GAX20080928215

The matter has been forwarded to the concerned authority for suitable action and the same will be intimated to you in due course of time.

You may check the status of your suggestion/complaint by logging in at our website https://irctc.com

Kindly quote your unique ID for all future references.

This is an autogenerated mail. Please do not reply.

DGM (Q) IRCTC, Corporate Office

New Delhi

During the month of february’2008, while on my visit to Mumbai by Train No: 2934, I have experienced the same and in reply to my complaint

I have received letter from

Mr S S Jagannathan, Joint General Manager

for RD/IRCTC/SZ.

Letter dated 29 th February’2008 , Ref No: IRCTC/ZO/Comp/517/08 informing that the matter being forwarded to the Group General Manager of West Zone, Mumbai.

In this regard, I have received another letter from

Mr Noel Stephens, JGM/IRCTC/WZ,

informing that corrective action being initiated against the contractor and contractor representative visited my residence requesting to withdraw the complaint. But still the contractor is over charging and IRCTC is not heeding to  passenger complaints, but for safer side, to make feel good about them in line with Mr L P Yadav success story of Indian Railways, draft a nice letter and forward to complainant to keep his/her mouth shut. (MS)____________________________________________________________________________
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In the month of December’2007, while on my trip to Mumbai by Train No: 2655-56, on 25/12/07, The food provided onboard was of very poor quality  and the catering contractor has over charged the same.

My complaint  was acknowledged by IRCTC Ref: IRCTC/ZOC/Comp/467/08 dated January’17,2008. The letter was signed by

Mr S S Jagannathan ,Joint General Manager

For RD/IRCTC/SZ.

Informing that a team of quality control professionals was pressed into service to educate the field staff as well as to ensure quality services. Also informing that the Licensee was even slapped with a hefty penality for violating the ethics.