Review on Freshtohome by MouthShut User

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23%

1.37

4,720 Votes

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cut-the-crap

Bgl India

11 Reviews

2 Followers

Wrong order delivered

Jul 03, 2019 07:32 PM 1176 Views

(Updated Jul 04, 2019 09:06 AM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I am a regular customer.

I see two issues.

The weight of some of the items like boneless thigh pieces is less than whats advertised and paid for. It varies quite a bit but generally less. If I order 1kg which costs 398/kg, a reduction of 100gm is 40rs loss.

This weekend they delivered a cheaper curry cut chicken in place of my order of boneless thigh pieces and charged me the higher amount.

Also the customer care number given on the app/website is invalid.

Customer care email and order feedback links work but no response or acknowledgement about whether the feedback is received or not.

I am going to licious

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Brand Response

Dear Sir,
We are very sorry for the inconvenience caused. We have made a note of all your concerns and will have the same escalated to the concerned department . Please be assured that we never intentionally ship low quality products to our customers as we have strict quality check in place. . Kindly share your order number by writing to us at customercare@freshtohome.com so that we can investigate the issue..
Thank you for your patience and support.