Mar 10, 2011 07:09 AM
20569 Views
Here is the chronology of the events:
04:30 AM, 27th Feb 2011:
My father wakes upto the sounds of something burning and finds our car, parked under shed, in flames.
08:00 PM, 27th Feb:
Vehicle towed away by Fortune Ford, Hyderabad representatives for inspection
28th Feb - 7th Mar:
Awaiting inspection report from Ford.
09:30 AM, 8th Mar 2011:
Received an email from Ford representative, Mr. Sarvanan, stating'external factors' and'non Ford approved fitment' as to the cause of the'thermal event'. Correspondingly, he states that the warranty is null and void, and any repair has to be done on our own expenses.
Grievance:
The car was purchased just 4 months ago. There was no noticeable malfunction before the incident. Like always, the car was parked safely under the shed that day. We suspect a manufacturing defect to have caused the issue.
Ford has been very abstract in its inspection report. They have never stated what exact'external factor' or which'non ford approved fitment' caused the issue. We haven't fitted any component into the car after the purchase.
Requesting you to raise the concern and help make our voice heard.
