Jan 20, 2014 02:31 PM
76710 Views
(Updated Jan 20, 2014 02:31 PM)
My misery with the Ford Endeavour Service in India never ends. This is my 4th experience of agony with the car and the service in India.
The latest one being the battery getting drained at repeated intervals. The alternator was changed. In spite of that it has happened thrice and I am still being told there is nothing wrong with the car. The instrumentation panel display is erroneous. Shows 4 Wheel drive mode when in 2H mode.Even that is being overlooked.
Have written to the India President. No effect. I was told please continue to ride the vehicle since there is nothing wrong and to give feedback.
It had also happened that when the complaint was registered for the first time, the car was released after supposedly changing the alternator. However, when went to collect the car, the car would not start. I was told that the only the baby part was changed and probably the entire assembly unit needs to be changed.
When asked why was this not checked in spite of the car being at the garage for more than 10 days, there was no answer. To top it all I asked why was the car being released without checking? So much so that car could not be taken out of the service center.
However, after that, I kept the car back, & the alternator assembly unit had been changed. After I took back the car, on 3 occasions the battery got drained and the car would not start. Each time the car was checked, battery was recharged and I was told everything is ok. And the battery is also ok. Once I was told the fuse had gone awry.
Last time I also mentioned that the there were erroneous display on the dashboard panel. While driving on 2 wheel drive, the display shows 4 wheel drive. I was told there are no such problems and the car was returned. I have a video recording of last evening when the same erroneous display happened again.
The service center in question is the Chandivali Service centre of AVK Ford. I really don't know what to do.
