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43%
2.49 

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Flipkart stands with fraudster sellers
Jul 16, 2018 05:45 PM 474 Views
(Updated Apr 06, 2021 08:13 AM)

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This is what happened to me. Seller sent me an Asus Zenfone Max handset. I see the warranty card in the box is of a different zenfone handset identified by the handset serial number. So it's evident that the box is once opened. Why the seller has to open the manufacturer sealed box. Why he has to change the correct warranty card? Why all these fraudulent activities entertained on flipkart?? To cover all these fraudulent things, seller Appario Retail (as mentioned on flipkart) pastes fake import sticker on the handset box saying it's imported by Flipkart rather than Asus india and a lot of spelling mistakes on the same sticker!!! Very very funny.


I checked with Asus, conveys everything what flipkart seller did. Asus customer care told me to get the handset replaced as warranty will be void in such cases of incorrect warranty card. I contacted flipkart several times, raised return request atleast 6 times where each request is closed and rejected by flipkart without any reasons. Flipkart sent a jeeves technician to investigative the matter, got genuine report from the technician and still fraud customer care at flipkart pretends that there is no issue. There is no use even when the central government consumer helpline personnel interfered in this matter for a week and dragged this matter to another week.


Finally I contacted flipkart twitter customer care team and told that I'm going to file a case at my nearest consumer court. I really meant it reminded them the awaiting compensations for all the fraudulent activities done starting from the seller and flipkart customer care's acts to protect fraud seller. Then they came willing to take the handset back and refund. THIS IS MY MOST RIDICULOUS EXPERIENCE FROM FLIPKART AND I DECIDED NOT TO BUY ANYTHING FROM FLIPKART AGAIN.


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