Jul 08, 2016 10:54 AM
3202 Views
It is a gratefull site ever. I have purched many things on this shop. The quality of the product is very good that thing we see on the site aame thing we get. I love this site. I purched many things from this app. I suggest to all of you every person can buy without worry.
Very Very poor customer service from Flipkart. I ordered a Samsung Galaxy J2 from flipkart and received a faulty product. The touch screen is faulty, it does not work, phone hangs and is frozen, phone does things by itself even when I am not doing anything. When I called flip kart customer service they asked me questions like what% of it is faulty? Does it matter, if it is 10% faulty or 100% faulty a fault is fault. Flipkart grow up and accept things you do. Instead of asking you customers if what% is faulty make proper checks on items being delivered. I strongly doubt on products being genuine on Flipkart. Not even a floor manager in Flip kart has the power to resolve customer problems. They just talk blah . blah. balhh. process. blahh. blahh. Sorry I paid you an sum of money not to listed to you processes but for some action, which is missing. There is no resolution to my problem yet and it is really poor customer service. Kindly expedite the process of you engineer's visit to that nonsense product can be taken away.
Sometimes I got shipments on next day in ordinary delivery if seller is from my state /zone otherwise in 2-3days.Also their return policy is also great . even if product is non defective& I don't like the product for whatever reason, they returned it. Their customer support is also good. In nutshell they deserve 5 star from me.