Aug 31, 2015 03:11 PM
3620 Views
Hi friends my friend has ordered a book on-line with FirstandSecond and paid with my credit card. The company was very prompt in collecting the payment, but my order perpetually shows as "under process". The book is not yet delivered, and it is not clear how long it takes.
There is no response to my email queries, and I am not even sure whether someone is dealing with them. Messages left on their web-based query form got bounced, saying that the site was "blacklisted". This is rather strange, and shows that the firm has not properly tested its software related to customer feedback.
He think some leagal action needs to be taken against this firm. If they are not sure of the availablility of an item, they have no business to collect the payment. He is definitely going to discourage everyone from dealing with this site, and will do all he can to spread the word.