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MouthShut Score

57%
3.94 

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Poor and wrong delivery
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Jun 16, 2022 09:40 PM 5925 Views (via Mobile)
(Updated Jun 18, 2022 09:34 PM)

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I have ordered products to be delivered three times from FNP. All three times, the wrong product was delivered. I booked a beautiful printed (expensive) pot but an ordinary dull plain pot was sent. I booked personalised stationary and the name was printed wrong on one of them.


I wrote several emails and several calls to FNP. No proper response. Yesterday I got a call again about a replacement. I thought it was one more namesake call. But they actually sent a replacement for the pen with a mistake. I am happy for that. Thank you FNP. Good job.


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Brand Response

Dear Padma Priya,
We sincerely apologize for the trouble we have caused you and we are as unhappy as you are. We have your order number and we are going to make it right for you.
Flowerly yours,
Team Ferns N Petals

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By: FNPPL | Jun 16, 2022 11:01 PM  (Updated Jun 17, 2022 01:05 PM) Comments 0

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