Name: Planning for surprise.... never go with them!!
Item: Ferns N Petals
Rating: 1
Author: a Mouthshut User

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lneha4490

Bangalore India

11 Reviews

6 Followers

Planning for surprise.... never go with them!!

Sep 14, 2016 04:09 PM 7392 Views (via Android App)

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If you are planning to surprise someone never choose fern n petals. Especially if you are time bound. I recently order a cake for my friend's birthday and paid extra 200 bucks for specified time delivery i.e., 1pm to 2pm. I called them at around 1: 20 just to check the status they said that it will be delivered before 2pm. I again called them at around 1: 45 then they said that the customer has to wait till the upper time limit then only they can do something. I received their call at 1: 56 that he is standing at the entrance so I ran all the way to the entrance but there was no one with my cake so I called on that number again so the person told me that delivery person will reach there in 15 mins. I waited there for exact 45 mins and called them many times and finally I received my cake at 2: 45. All my surprise was spoilled and they did nothing not even apologised just gave an excuse that the cake was ruined so they had go replace it.

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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals