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MouthShut Score

57%
3.94 

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Disappointed, they lack empathy for customers
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Brand-aid! The problem has been fixed. Happy Ending.
May 31, 2016 01:55 PM 6953 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I will write about my disappointment with ferns and petals on all possible review sites. they show false picture on website and deliver substandard flowers.


they charge huge for the bouquet of flowers but the size of the flowers differ when they deliver it.


I ordered 15 red roses flower bouquet(flower shown on website as semi bloomed) but when I got delivery, I was shocked to see the size of the flower. they were so small like buds. and I paid 400rs of 15 red roses. those buds I would have got for 5rs each.


further, the customer care team said delivery of the product depends on availability of the flowers.


ideally if small flowers were available then they should have reduced the prizes as well.


I would those who are reading my feedback that its always better to order flowers from local street side vendors . they charge reasonable and you have gaurantee that the flowers are fresh and nice.


otherwise website like ferns and petals thake advantage of you.


Regards


Sheetal Wankhade


Navi Mumbai


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  09:47 PM Comments 0

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