May 16, 2017 07:33 PM
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FNP E RETAIL PRIVATE LIMITED Cares
FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction
I thought Ferns and Petals meant fresh flowers & it meant quality not some dirty rotten garbage which you sent to my mother on mother's day. There are so many local florist near my house but I trusted Ferns and petals for this occasion Because I am away from my home and I wanted my mother to feel special. But guess what my mother didn't even called me back after receiving those dirty dead flowers and when I called her today to check up on her, she said yes she received a dump of rotten flowers which she had thrown away. Do you know how bad it felt? I am regretting my choice to choose Ferns n Petals. The road side vendors provide much more worth and quality than your so called brand. HIGHLY DISAPPOINTED. ON TOP OF IT ALL, when I complained about it on their website a customer representative named Vishakha Sharma replied and asked me to send a picture of the rotten flowers that they have sent to my mother. This is highly disappointing and shameful to actually ask for a proof which means you do not trust your customers. I already mentioned in my previous message that my mother had thrown them. Well try to listen to your customers before replying. MUCH DISGRACE.
