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Fashionandyou......a very careless site... Review on Fashionandyou

Name: Fashionandyou......a very careless site...
Item: Fashionandyou
Rating: 3
Author: a Mouthshut User

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25%

1.66

7,526 Votes

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poonamsg22

Pune India

9 Reviews

1 Follower

Fashionandyou......a very careless site...

May 07, 2013 09:43 AM 1740 Views (via Mobile)

(Updated May 07, 2013 09:43 AM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I have purchased a product on 18th April and it is more than 15 days I have not received any correspondrnce regarding the product, nor the order status! It was me who called up twice to check and they bluntly said u will get the product when it is stock!

Why do u take the orders if the product is not available!!!.....ur system is not updated regarding the order status?

If yes it is ur responsibility to keep the customers rest assured that their money is safe....and the order should be cancelled if the customer wishes so, maybe the requirement is over!

I found all this very inconvenient and has given me a bad experience regarding the site, even the return policy is tiresome.......

Please improve ur customer support than advertising on Facebook....just to attract the customers and then keep them waiting once the money is in ur pocket!!!

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Brand Response

Dear poonamsg22's,
We acknowledge your concern and apologize whole heartedly for the unpleasant experience you had in the past. Keeping your feedback in mind, we have made some major changes. We understand that a simple apology might not be enough to compensate your experience with us. It’s only an improved & better experience that might make you forget & forgive the past ones. We would request you to visit our site & check out our New & Improved Services. We have started afresh with better quality products, Experienced & Polite Customer Care Reps, New & Efficient Shipping Partners and a Brand New team all together. We hope you will have a hassle free experience in the future. For us, making Customers is, any day, more valuable than making Sales.
Regards,
Team FashionAndYou