Nov 28, 2012 12:44 PM
6849 Views
This review is not about product, but about the pathetic delivery service of ezoneonline.
This is regarding an order No. 517876 I placed with ezoneonline.in dt: 7-Nov-2012. I received an order booking acknowledgement and there was no delivery till 16-Nov-2012. When I called the customtakeouter care on 16-Nov-2012, I was told by Ms. Sunitha, that she would track the order status with the Logistics team and update m eon the order within COB for the day. This commitment was given at 12.40 pm. There was no call made that day to update the status.
I called again to know the status on 17-Nov-2012 at around 1.30 pm and stated the false commitment made by Ms. Sunitha. Mr. Tushar, customtakeouter Care Executive told me that the shipment was returned without stating the reason for the same by 4.30 pm (that too after numerous calls). However the customtakeouter care executive Mr. Tushar told me that the order would me re-shipped and promised me to send a GV of worth 40/- INR on that very evening itself. I never received the GV. Hence I called Mr. Tushar (on 19-Nov-2012) and I was told that he sent the GV to a wrong mail ID and resent the GV which I had to use it before 30th Nov 2012. Now tell me on what trust should I shop with ezoneonline, while even after 21 days of placing the order, the order has not been delivered.
Notwithstanding, I didn't receive any delivery even by 21-Nov-2012, I called again Mr. Tushar and finally after number of phone calls and follow up, I was told the Pincode mentioned for the delivery address was not matching with the address I provided (Simply wrong pincode). Ezoneonline accepted my order because the pin code I provided was serviceable. In the meantime, while Mr. Tushar was trying to find the staus of my order I took the tracking no. from Mr. Tushar and found out the status of order from the courier service. This actually was ezoneonline’s responsibility.
Now my question why was I not updated on 17-Nov-2012 itself that the pin code was not serviceable. So that I could have given the alternate address. Further to explain all this I asked the customtakeouter care to escale my call to next level, hoping that the order would be delivered hereafter. Mr. Tushar gave me assurance that his Manager Mr. Ruchit Khare would talk me by COB on 21-Nov-2012, again a false promise, no body called me. On 22-Nov-2012 I received the call from Mr. Khare wherein I explained the details and asked why I was not state the reson for non delivery on 17-Nov-2012 itself? Without accepting ezoneonline’s fault, Mr Khare shifted the blame on Quantium Courier, as if I had hired Quantium courier for delivering my order. He stated the order was lying in Bangalore warehouse in Rajajinagar. On his request I accepted to receive the order at my billing address in Basaveshwaranagar in Bangalore, which is roughly about 4 Kms from ezoneonline warehouse stated above. Later a customtakeouter care executive called me to confirm that the order was being delivered to my billing address and confirmed the same. This was on 22-Nov-2012.
On 27-Nov-2012, since I had not received the order, I called ezoneonline, to be told by Mr. Tushar he did not know what Mr. Khare had committed to me. I asked him to escalate the call to Mr. Khare. So Mr. Tushar said he will check the status of the order and update me before COB on 27- Nov-2012. Today is 28-Nov-2012, (12.30 pm) so far no response from any one.
Also I would like to mention all my email communications regarding this issue have not been answered. The mail ids I have written to are:
care@ezoneonline.in
customtakeouterservice@ezoneonline.in
customtakeouterservice@futurebazaar.com
priya@futuregroup.in
ezoneonline@futuregroup.in
I have read the book: “It Happened in India” by Mr. Kishore Biyani. I somehow feel Mr. Biyani has failed miserably I driving down the core values and ethos (with which the Future Group was built) down the organization.
Regards,
Byresh
