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Ezeego1 - ICICI BANK who is to blame
Oct 26, 2007 12:16 PM 3033 Views
(Updated Oct 26, 2007 01:23 PM)

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Like many others I also booked a return ticket Through Ezeego1 on Indigo flights and made payments through ICICI bank Platinum Card, wherein EZEEGO1 was supposed to return me cashback of 50% on basic fare.


The total ticket amount was Rs.7877 having breakup of Rs.4700 as basic fare and Rs. 3177 as Taxes.


in place of refunding Rs.2350, they have paid back only Rs.1050


My Booking Reference was: **EZR-2007-178188/A


All my Emails given in last few days are not replied back.


All my efforts to contact them have failed inspite of repeated efforts for hours together.


So everyone who reads this should get cautious and take necessary precautions, by not getting in any type of business with them till they improve their operations.


My request to ICICI bank is that their customers are being cheated by their business partners and they should try to take care of their reputation by not getting associated with such AGENCIES


When I contacted ICICI Bank helpline they also raised their hands by saying that we cannot do anything you have to contact EZeego1 only.


But ezeego1 cannot be contacted by any means I.e through phone nos given by them or email.


If they have any problem simply they could have left a message on their webpage about their problem



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Brand Response

Dear Mr. Gupta,
Firstly please accept our sincere apologies for the inconvenience caused to you.
Please rest assured there was no deliberate attempt on our part to deprive you of any amount that is rightfully yours. We regret the delay and inconvenience and understand that the pending cash back amount has already been processed.
In regards to the problem of not been able to reach us, we would like to inform you that this scenario existed because the response to the offer launched was beyond our anticipation. However you will be pleased to learn that we have more than doubled our team and such complaints are a thing of the past now.
Kind Regards,
Pallavi Garud.

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By: Ezeego1 | Jul 02, 2008  03:18 PM Comments 0

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