Name: The Black Sheep of TATAs
Item: Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier
Rating: 2
Author: a Mouthshut User

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MouthShut Score

14%

1.32

1,854 Votes

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Eureka Forbes

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Divin

Lagos Nigeria

5 Reviews

2 Followers

The Black Sheep of TATA's

Jul 03, 2003 12:35 AM 4928 Views

(Updated Jul 03, 2003 12:36 AM)

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I bought a Eureka Forbes Water Filter a few years back. In good faith I made the payment by my Credit Card before installation. The smiling salesman vanished and it took me three months to get it installed. It was a nightmare. Later it was never serviced as promised in the sales-talk. For every minor service or repair the normal inputs were atleast 50 telephone calls and one to three months waiting. Eureka Forbes operates more like a chain scheme offering heavy commission to door-to-door sellers with a very high number of such salesmen. They neither have nor intend to have a good after-sales infrastructure. Complaints fell on deaf ''franchised'' ears. Nobody is responsible for anything. Do not buy any of their products.

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Brand Response

Dear Mr. Devendra,
As a part of resolving customer complaints raised through mouthshut, we are currently in the process of clearing backlogs and recently came across your complaint dated July 03, 2003 posted on mouthshut.
If any of your queries or issues regarding your Aquaguard is persisting, please provide me your address and telephone number so that we can get in touch with you at the earliest.
Thank you for sharing your concern. Should you require any assistance, please feel free to write in.
Kind Regards,
Rupali Chanda
Manager – Corporate Communication