Name: Eureka! The Magic Word.
Item: Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier
Rating: 4
Author: a Mouthshut User

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14%

1.33

1,854 Votes

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sam_ram

Chennai India

23 Reviews

17 Followers

Eureka! The Magic Word.

Jan 21, 2001 01:29 PM 6590 Views

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EUREKA FORBES LTD. IS ONE OF THE FIRST COMPANIES IN INDIA TO FOLLOW THE DIRECT MARKETING ROUTE FOR SELLING ITS VACUUM CLEANERS & WATER PURIFIERS.INFACT THEY MADE USE OF NITISH BHARADWAJ AS A MODEL FOR THEIR ADS. THEIR SALESMEN ARE NEVER TIRED OF KNOCKING THE CUSTOMER'S DOORS ANY NUMBER OF TIMES TO FIX AN APPOINTMENT.THEIR DEMO IS VERY GOOD THOUGH AT TIMES THEIR AGGRESSIVE SELLING CAN BE IRRITATING.THEIR CUSTOMER SERVICE IS REASONABLY GOOD & THEY HAVE SERVICE CONTRACTS.VERY OFTEN THEIR SALES REPS ACT AS CONDUITS FOR THEIR SERVICE REPS WITH RESPECT TO CUSTOMER COMPLAINTS.IT IS ONE OF THE BETTER COMPANIES AMONG CONSUMER DURABLES.

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Brand Response

Dear Mr. Ramji,
As a part of resolving customer complaints raised through mouthshut, we are currently in the process of clearing backlogs and recently came across your review dated January 21, 2001 posted on mouthshut.
We are delighted to hear from you and to know that you are extremely happy with our product and services. Thank you for taking the time and effort to reach us with your invaluable feedback.
It’s our pleasure and honor when esteemed customers like you reciprocate positively to our efforts. Also, an added motivation for us to strive to excel our service and product standards.
Should you require any assistance, please feel free to write in.
Kind Regards,
Rupali Chanda
Manager – Corporate Communication