Sep 10, 2007 11:59 PM
9102 Views
(Updated Sep 11, 2007 12:11 AM)
If you think I will grumble about Eureka Forbes' late delivery, poor service, misinformed salesperson and poor product quality, you better read the other articles.
After all, why waste time stating the universal truth!I will let you know something very new and interesting.
If you are buying Aquaguard RO Water Purifier, you may need to change your home!Surprised? But its true.
After my 10 year old Vintage Aquaguard Classic called it a day, I dropped a contact request at Eureka Forbes' website to get myself a new one. Surprisingly, I had a call from the company's Calcutta head-office the very next day. Pretty prompt and advanced I must say. Nevertheless, who is not so prompt before selling something.
A salesperson dropped the very next day and after testing my water with a tool that tests the 'hardness' of water, recommended me to buy the Aquaguard RO system. I agreed and after a miraculous 2 days, my RO system was installed.
Well, 'stalled' would be a more appropriate word than 'installed'! And that's because the system did not even start. It just went on making a weird 'knocking' sound. The technician made some frantic but well-concealed phone calls and reported me that the problem is due to the lack of water pressure. I wasn't surprised. I stayed at the top-most floor and this could be a possible problem.
The technician left a 'stalled' system and then on a couple of technicians dropped in within a span of a week. And all what the technicians did was to open the system, disassemble it and reassemble it back into its place.
In the mean while tried contacting other RO providers like Kent, etc. One such person said that this problem can be fixed by changing the internal 'pressure-pump' of the system, but Eureka Forbes technicians disapproved any such modification. They didn't even bring a second RO system to compare whether it was a fault with the machine. I even went to the length of increasing my inlet pipe's diameter and other waterline modifications. Nothing helped. By now it was over ten days.
Complaining would result in a who's-who blame game where the technicians would point at the salesperson and vice-versa. The technicians would promise a visit every day and never turned up. Causing me to postpone my meetings and other delays in my schedule. Finally, they took back the RO system saying that it cannot be installed at my residence's top floor and replaced it with an e-boiling (UV) model.
Since then, it has been over a week and I am yet to receive the refund of the extra payment of seven thousand.
Verdict: If you stay at the top floor of your building, get your water pressure checked and then install RO system. (The membrane mode of filtration and six-stage purification requires more water pressure than normal UV models.)
Solution: None as of now.All other alternative RO products also suffer from the same issue in a more or less degree. Kent seems to be the tougher of the lot.
