Jan 31, 2013 10:43 AM
3255 Views
Have been using eBay extensively for more than 2 years. Recently placed an order for hand warmers with the seller cart2india2010. It said Genuine import from USA to India. Probably true, because such item were not available in India otherwise, nor does Amazon ship to India. In the product description a picture of a box was shown with multiple pairs of hand warmers in pouches. Price quoted was Rs.1737. Plus there were other info like Brand, Label, SKU, etc and deliver notes.
Checked with Amazon, and also the original company website, and the price of the box and item seemed to be fair. Firstly there was a delay in delivery which though they had taken approval over mail, as I was not in a hurry for my trip. But when I finally received the package, I was shocked to notice that it had only one pouch out the of the several pouches shown in an outside of the box.
I quickly went back to ebay.in and checked the product details and was further shocked to see a line was added under Features : This is for 1 Package. We only sell these individually not in a case.
I am an extensive net buyer and look into all specs, do all my research and no way I could have missed this? Especially knowing had I ordered thru Amazon and routing it thru vPost I would still have paid the same amount and got a full box of 40 pieces (pouches) of those. Which I have done finally.
The ordeal doesn't end there...I was happy when eBay wrote then spoke that they will refer to Claims Team and this issue will be settled. I finally got a call from their so called "Claim Team". The person thinks he has been trained by CBI. And asks sarcastic question like "I found that you have been using eBay for last 2 years", "Do you purchase any product just by looking at the photograph?" "In our website where did you see that we mentioned its price for a box" and so on. Finally he said that they have decided I am not eligible for refund or any claim.
Even for arguments sake, even if I had missed that fine line. How will I know 1 package means 1 piece or 1 pouch and not a full box (as is sold by the manufacturer)!!!. Unless my English is horribly wrong.
WARNING 1: I warn everyone firstly getting products from this seller cart2india. Be doubly careful when you see "Genuine import from USA".
WARNING 2: As far as eBay is concerned please keep a screen shot of the product details page before you place the order. Because it takes few seconds for them to change or add a line in the specs, and you will be left in lurch later when there is variance on order and receipt of the same.
I wonder how one will feel if he orders a full set of a tool box at the expected price and then receives just one screw driver. This way eBay will surely go down soon. I thought they were the best of the lot....thus far.
