Jan 04, 2007 09:53 AM
2002 Views
We purchased this laptop a year ago and one year later just after the warranty period, the laptop stopped working due to a hardware failure. We contacted HP support and took the laptop to the Kolkata service centre for repairs. The service centre was unable to detect the problem because the "test machine" was yet to be shipped from Bangalore!!! After a week of talking to the service personnel they were only able to quote Rs 15000/- as the motherboard had to be replaced, though they could still not tell us what the specific problem was. We also had to buy a data hub to backup the hard drive as the service centre had no such facility. Rs 15000/- seems to be standard quote for out of warranty laptops as the centre is unable to detect or resolve specific problems as is apparent from just waiting around the service centre and talking to other customers present. For a laptop that costs Rs 40, 000/- this is a rather steep amount to pay.
Eventually the only way we were able to get the laptop serviced in any reasonable timeframe (which was about 2 weeks) was to tell them that we would go to the consumer forum if our problem was not solved. And hey presto, within a day the problem was resolved. Its hard to believe that this is HP Compaq we're dealing with. I think I'll just stick with Acer who have a much better service setup and are much more customer friendly.
