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Club Mahindra Mount Serene Munnar Image

MouthShut Score

30%
1.02 

Room Quality:

Guest Services:

Food and Presentation:

Ambience:

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Chinnakanal via Suryanelli Road, Chinnakanal, Munnar, Idukki 685618, KL

+91-9946944421

4.5 Star

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Club Mahindra Munar
Mar 28, 2008 01:59 PM 3220 Views
(Updated Feb 17, 2010 11:06 AM)

Room Quality:

Guest Services:

Food and Presentation:

Ambience:

Activities:

Munar is a nice place. I would encourage all to visit . However dont stay at Club Mahindra resort Munar.


I got taken in. Its a rip off. 5 Star prices for the room and food and 2 star room facilities.


I stayed for 3 nights this week and was completely let down. The room alloted to me had no ventilation. Only a door that had to be closed due to the cold and obviously when one is away sightseeing. The bathroom had a foul smell and the inner door was worn off. Just like a 2 star hotel in Guntur! The geyser worked for 3 minutes at a time. Then cold water. The tea / coffee maker was filthy with water left in it by the previous occupant. The towels were smelly and torn at places. The pedestal fan made a noise while it worked.


I dont expect this when I pay 5 star rates. The staff agreed it was a bad room but were reluctant to change. Repeated reminders left me feeling foolish to keep asking so I gave up. They dont care.


The guest is treated differently from a member. Please dont be a member and lock your money for 25 years. A simple calculation will;l tell you you can get a better deal elsewhere. However any membership anywhere is a con game.


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Brand Response

Dear Sir,
Thank you for writing in and voicing your concerns through this forum.
Iam certainly concerned on the  experience that has left much to be desired hence would like to thank you for being patient.
May I request you to kindly send in your concerns to my email - indu.mrc@mahindraholidays.com. I will ensure to revert to you as soon as possible.
Regards
Indira
Member Relations
Club Mahindra

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By: ClubMahindra | Mar 08, 2010  01:14 PM Comments 2

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