May 11, 2016 05:43 PM
11259 Views
I booked two rooms at Rajam Lodge, Kanchipuram through ClearTrip. The booking was made on a 24Hrs check-in basis - checking-in on 6th May and check-out on 7th May. I was traveling with my family including a kid. I wanted to ckeck-in by 6:00 AM on 6.May. On 5th May by 6:30 PM I called the Hotel and the Hotel executive said the checking time is 12:00 Noon to 12:00. They asked me to contact ClearTrip for any concerns.
I called ClearTrip customer care(9595333333) by 6:45PM and told the ClearTrip executive my concern and asked him to address this on priority. He said he will look into, this matter and get back to me soon. Since I did not receive any call back for a long time, I called ClearTrip again by 08:15 PM for which I was told that the concern is being addressed and I will get a callback soon.
I received a call from(+912230351600) at 8:45 PM and was told that the issue is being discussed by the Marketing Team and I will be given a final solution in 15 minutes. Since again I did not receive any call from I tried contacting(+912230351600) a few times. Eventhough the line got connected and charged no one picked the line. I called(9595333333) multiple times between 10:00 PM and 00:15 AM. No one answered the calls except an automated response "all ClearTripers are busy".
Finally, I got through the call by 00:25AM. The person at the other end told that that is Airline Support and Hotel support will be available only between 7:00 AM to 7:00 PM. I said I talked to a support person even till 8:45 PM and was awaiting a confirmation. This person told me that no Hotel support will be provided before 7:00 AM. I asked for an escalation contact, which he said he cannot provide and my only option is to contact 9595333333 irrespective of how important and urgent the requirement is. Finally I had to leave aside all hope of getting support from ClearTrip on my hotel booking and try my luck of convincing the hotel authorities. TOO BAD CUSTOMER SUPPORT OF CLEARTRIP.
If you are planning to check-in in the evening till morning, dont book through ClearTrip, no one will be available to guide you with your booking. ClearTrip will make you strand in the night with your family for sure.
