Jan 06, 2015 06:07 PM
4259 Views
I gave activa for service on 25th which was Christmas. I took appointment day before to avoid unnecessary waiting. My appointment was fixed for 9:00. I was on time. The person who prepares job card asked me about problem. I told that engine is not working smoothly and repairing is needed.
I asked at time only about receiving the call and estimate. But he told that he can’t say when I will receive a call. Whole day gone and I did not received a call. So giving up my patience the same day at 4:30 pm. But someone at reception transferred called to workshop. But phone kept on ringing and nobody gave me response. To my surprise on 25th finally I did not received a courtesy call.
On next day again same thing happened no one called me. So I again called up. I was directed to workshop after request at reception. Again they were dragging my case. No one was giving proper estimate of Honda active and nor delivery.
Being frustrated I registered complain against service centre with Honda. I decided that not give any vehicle to C R scooter because of such unprofessional behavior. They are spoiling image of Honda too.
-ve points
Customer treated as fool
Interest in bucks rather than customer retention
Customer sitting lounge is in very bad condition
Customer feedback is not taken seriously
Many customers were having spat during my visit
Approach road is in very bad condition
