Absence of customer service. Review on Blue Hyundai - Bangalore

I decided to purchase a Hyundai Verna Fluidic and looked around the city with multiple dealers. In most places, the vehicle was overbooked and the delivery was in not less than 3 months. I had already sold my car and was desperately in need of one. When I checked at the dealer closer to my residence, Blue Hyundai, I was surprised to know that select colors were immediately available for delivery from its stock. I happened to see the Grey color car in their showroom and expressed my desire to go for it. The sales person obliged. I confirmed with him that he will not deliver the same showroom piece to me. On 11/11/11, I wanted my registration to be done. I made my full payment a week earlier, bought the insurance and the registration was done on the day I chose.

The ordeal started when I went to take the delivery that evening at 6 PM. I had gone with my family and friends but had to wait for more than 2 hours before seeing the vehicle. I went into the workshop only to find that the vehicle was the same showroom vehicle and it had a problem with the boot lock. I was able to make sure that it was showroom vehicle because of two reasons. 1. The vehicle in the showroom had changed to pure white on that day. Until previous day, it was grey color. This is not enough reason though. 2. There was a black grease mark on the dashboard when I was inspecting the showroom vehicle and the boot did not open when I tried to. I had shown that to the dealer as a customer but they didn't do anything about it. The same grease mark was still there.

I had the fortune of seeing the boot lock being hit with a hammer and finally getting replaced on a new vehicle before delivery. Since registration was done, there was no way to exchange the vehicle. No senior officers were available to complain as they had all left - it was 8:30 PM..! We did the pooja the same day. The next day, I found grease marks on the beige seat cover. The sunfilm had peeled off on the driver side. I complained to the salesman. He only tried to convince me. I complained to customer service desk, only to get no response. I went to the Hyundai website and registered a complaint against the dealer to get the dealer respond. The GM then spoke to me and promised to get the sunfilm and driver seat replaced. I was not able to verify that since I had to go abroad for a couple of weeks. I had to convince myself that it is new.

What remained in store further was revealed when my car was a victim to a cyclist who scratched the left rear door out of frustration in the traffic..! I couldn't catch hold of him as the vehicle was stuck and I couldn't even open my driver-side door. I brought the vehicle to the dealer to see what can be done. A person from the paintshop came and inspected the scratches and told it would cost 6000 and we can claim insurance. I was not ready for it. I said I am not interested and wanted to move out. He then told me surprising things which I had never heard from Concorde Motors in the past 5 years when I owned an Indica. He said there is a charge for evaluation and I cannot leave. I asked him why he didn't tell me that before evaluating, and asked what if I leave. He said I cannot leave without a gate pass. I wanted to meet the customer service person but I got the same response. He started making a job sheet after this... I sensed trouble and called the GM who had listened to me earlier. He did not pick up the call. I then called the Cust Service manager who too did not respond. I took my vehicle to the gate and told the security nothing had been done on the car. He let me out..! the customer service manager called me back and assured he will take action against the paint shop staff but I have not heard anything after that.

Blue Hyundai has the worst attitude towards customers and are there only to make money..!