Nov 30, 2011 12:49 PM
5005 Views
I had ordered a gift through flipkart, and they selected bluedart courier service to ship it. The item had been moved to bluedart on 25th of november 2011. I had called up the bluedart cochin office on 26th to know the status. I was informed that, the item will be reaching their office on saturday evening, and it will be delivered on monday(28th nov. 2011) as sunday is a holiday. I requested them to deliver on monday evening after 4:30pm, and i was told that they will intimate this to vyttila office. I checked with cochin office again on monday and they told, the item is in vyttila office and i can check with them.
When i checked with vyttila office, they told the item can be delivered on tuesday only, as they got it on monday morning only. (cochin office gave wrong information and false promise. Also, very delayed movement of item between your branches. It took 4 days (3 working days) to reach from mumbai to vyttila). Its not delivered on tuesday also, as it is harthal there in kerala. But all private vehicles were running on tuesday. (this shows the employees have no dedication to their duty and also, give false promises which they never even try to keep.)
Every time i had to make someone waiting at the addressed place to collect the item. And, it doesn't feel good as it is a gift. Moreover, they were saying they can't locate the address. The address i gave them is the one i used to give everywhere and nobody had issue in locating it.
From this experience i feel that bluedart is the worst courier service, as they give wrong information, false promises and have no dedication to their duty.
I'm not sure about other branches of bluedart, but this is the impression i got from cochin/vyttila office.
