Jun 15, 2010 04:24 PM
4329 Views
On 23.05.2010 I got my HD-DVR(after paying Rs 5, 990/- for upgradation from standard STB).
They have not activated it till date. I have called their Customer Care No more than 100 times(Avg 5 Calls X 23 Days). The general answer at Customer Care is(1800-200-9001) "please call 1800-200-9003" -as they cannot do anything with HD-DVR issues. @ 1800-200-9003 you encounter with voice response(recorded) which prompts you to enter your Smart Card No. after which it says "Sorry, Your account is already active. Call 1800-200-9001 to talk to one of our executives" and hangs up"
When I tried to mail them at customercare@bigtv.co.in I got auto reply asking for 24 Hours time to get back which did not happen even after weeks(4 Mails in all)
When I contacted Reliance Showroom staff at Bangalore they expressed their inability to help in any way as their scope ends at selling this product only.
Dear Friends, this is my First Impressions(shall we call it experience) or rather 1/2 impression as NGC-HD channel(Only channel available on BigTV and suppose to be free for 1 month is not yet activated till date(After 25 days of receipt of payment)
Do I recommend this product to my friends?
Forget about friends, I would not recommend this to even my worst enemy, in my wildest dream!
