May 06, 2012 02:49 PM
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I had purchased an Evita 3 Door Wardrobe for Rs. 24, 009 (Invoice No. Tr : 22304, Receipt No. 0004428) along with other furniture from Big Bazaar at Ambience Mall, Vasant Kunj on 8-Mar-2012. The Deal was handled by Mr. Kazim Hussain (ADM - Furniture, cell no. 7428890738 and e-mail ID kazim.hussain@futuregroup.in). The furniture was delivered on 25-Mar-12 and all 3 doors of this wardrobe were scratched and chipped from inside.
I called the ADM - Furniture Mr. Kazim, but he did not take my call. The very next day, I went to the store looking for him, but he was on leave. I had taken pictures of the damaged wardrobe in my cell and the staff agreed that it was badly damaged and needed replacement. The staff called Kazim on his cell and made me speak with him. He asked me to mail the pictures and he promised to have the wardrobe replaced asap. I mailed it to him the same day and followed up with a call. He said he had seen the pictures and he might send someone and come himself to inspect the damaged wardrobe. However he did not come.
After that the whole of April, he kept saying that he would come but did not. End of April I was frustrated and called him a final time, but he said he was busy with a promotional sale on 1st May and would take it up after that. I called on 2nd May and he said he was geting promoted and was moving to Big Bazaar Vasant Square Mall, Vasant Kunj but he would make sure my wardrobe was replaced. He told me to send a mail stating that he had sent someone to repair and touchup the furniture, but I was not satisfied and wanted a replacement. I was suspicious of the reason for asking me to write a false mail, so I refused. I then met him at Vasant Sqaure Mall Big Bazaar on 3rd May and he promised he would come on Saturday, 5th May to my house to check the furniture and have it replaced ASAP. As expected, he made an excuse and said he would come on 6th May (Sunday). Today I called him and again he made an excuse. I am fed up with his behaviour and callous attiMr_customtakeouter. Surprisingly Big Bazaar is promoting such people. Please raise this with them ASAP.
Regards,
Shantanu Saha
