Oct 24, 2016 10:45 AM
1200 Views
Amazon bungle. Just spoke with 3 CSRs at Amazon, 1st level 1 and a supervisor in the 1st phone call, then a 2nd confirmation call. Trying to fix a minor problem. Whereby an item was shipped that was missing an item that was clearly pictured on their website as being part of the whole package. Instead of sending out the part that was NOT included to fix the problem in a simple, quick, and efficient manner. they told me I had to order an exact 2nd item and that they would pick up the 1st one tomorrow and that the 2nd order of the same item would be sent next day and the shipping charge would be waived.
So. after I ordered the product again I called to confirm that it would arrive next day, and as the supervisor had said, the shipping charge would be waived and the next CSR said, in spite of what the supervisor had said, they could not now do that. So the problem was on their end but THEY, the almighty Amazon, could not fix a simple problem. I've been a long time customer of Amazon for over 20 years. But after today's experience with them, since this is how they treat loyal customers, I will shop elsewhere from now on.
