Oct 23, 2006 05:21 PM
7992 Views
Dear All,
Here with I am appending a letter I escalated to hightest level in Airtel for your benefit.
Due to blunders in billing, service, customer care and 121 service I had to cancel all of my FOUR Connection from Airtel.
In AP their slogan is 'Mana Airtel", "Mana Pradesh" ( and they also think Mana (our) Money - hiddenly speaking your money is theirs. that is how they played with my money.
if you fail to pay the bill by a day, they cut outgoing calls but airtel did not pay my refund for more than 5 months, for 50 mails, several calls to 121 and 4 visits to Lobby office. but no use.
they falsely claim that if any billing wrong is done, they will pay you 100/- as a benefit; NEVER BE DECEIVED BY THEIR SLOGANS; all of their billing is wrong; I have bitter exeprience for all of my 4 connections
at lobby (main office), they do not take customer feedback if the queue is more or if the customer came for a complaint,; they do take feedback if the queue is withing 5 memebers and for only general enquiry. false customer feedback.
Air Tel Escalation levels are 121>Lobby> callback arranegemnts>customerCare> NodalOfficer?CEO Help Desk. HEre is the letter Isent to ceo help desk for your benefit. Take care of your money.
Dear CEO Helpdesk,
Pl read this mail, you will understand the case clearly and how I was cheated.
1) first of all they did not refund my money for more than three months, after that with lot of my effort, they paid (Rs 616/-) less saying that all; Later I have provided some proof then they paid the remaining amount of Rs 150/-; this is for one connection
2) For another two connections: they said nothing will be refunded as every thing is adjusted. With my intervention and proofs submitted, they said only 221/- will be refunded. But later with more proofs, they accepted to refund 249/- per connection. That comes to total of 221+249+249=719/-
If I put together for all the three connections it comes to 719+616+150 = 1485/- first of all they said nothing is due, later with my intervention they paid partial amount and still I am to get 719/- rupees.
Dear CEO: May I ask you the following questions. What process do you maintain? Without customer’s intervention (50 mail and 4 visits), you do not pay the money that you owe to the customer? For refunds, I need to provide all the proofs, then what systems you have? Above all, why they have denied to pay my refund of Rs 1485/- If I had not written 50 times to airtel, I must have lost this much amount? What do you suggest? Can you improve upon?
Do you have a process in place to analyze why a person quit from airtel connection and go to some other service provider?? I cancelled 4 connections but no one dared to call me and enquire about it.
Abraham Joseph
