Mar 22, 2011 10:27 PM
11042 Views
AIRTEL'S communication speaks for them. When you are on Airtel, get prepared for frequent disconnections and the customtakeouter support, not even good for a penny. You write to any one in the world, they dont care. Iam unsure why the hell they have created an alias for appelate authority etc. I haven't got a favorable response yet from the so called authority. All they know is pick up the call give you a useless update and cut the call. I have been following up on this NETWORK ISSUE more than a month now. and no solution yet. For taking it up on media, I guess, they got a convenient way of hushing me up. knocking me out of their network.
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From: Unnikrishnan K V ukw@gmail.com
Date: Tue, Mar 22, 2011 at 11:44 AM
Subject: Fwd: Suspended connection without informing the customtakeouter
To: Pramod.sn@airtel.in
Pramod, You may want to look at this as well. I spoke to one CS floor manager who assured of its escalation.
Well I dont remember the guy's name but the second call I made yesterday to CS - I am told the reason for disconnection was non-payment. trust me, I tried my best to be in my composure. How can you guys put a stupid reason across a customtakeouter when the due date is march 30th?
FYI, I don't have a bad reputation for late payment all these four years with airtel. dig the payment history to see it your yourself.
I am not happy the way your guys on floor handling the issue.
Unnikrishnan
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From: Unnikrishnan K V ukw@gmail.com
Sent: 21-03-2011 9:35 AM To: appellate.southabts@airtel.in; airtelpresence@airtel.in;
121@airtel.in; 121@in.airtel.com
Subject: Suspended connection without informing the customtakeouter
YET ANOTHER MONSTROUS STUPIDITY FROM YOUR EVER FAILING customtakeoutER SUPPORT
DEPARTMENT.
I WOKE UP THIS MORNING(21/03/2011) TO REALIZE MY SUBSCRIPTION IS
INACTIVE. I DID NOT HAVE SIGNAL LAST NIGHT BUT I THOUGHT IT WILL BE A
NETWORK ISSUE. I CALLED UP customtakeoutER SERVICE IN THE MORNING AND I AM TOLD
THAT THE CONNECTION HAS BEEN SUSPENDED ON MY REQUEST. IF THAT IS TRUE,
WHY THE HELL DID YOU GIVE ME A RETENTION OFFER?
I HAVE A WRITTEN CONFIRMATION FROM AIRTEL THAT THE SERVICES WILL BE
CONTINUED AND THE NETWORK ISSUES WILL BE LOOKED UPON.
THE SERVICE REP PROMISED ME THE CONNECTION WILL BE ACTIVE IN 3-4 HOURS
AND IS STILL IT IS NOT ACTIVATED. IAM MOVING THIS ISSUE TO CONSUMERS
COURT AND WILL BE FIGHTING FOR COMPENSATION IF I DONT GET A RESPONSE IN
TWO HOURS FROM NOW.
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From:
Date: Mon, Mar 21, 2011 at 1:32 PM
Subject: Suspended connection without informing the customtakeouter
To: ukwarrier@gmail.com
Dear customtakeouter,
This is to inform you that your concern has been noted and our team is
working on a resolution. At the outset, we apologize for the
inconvenience faced by you. We will get in touch with you for further
details of your concern as the need arises.
Regards,
Rakesh Kumar Airtel Presence(Airtel customtakeouter Service Team) Bharti Airtel Ltd
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Unnikrishnan K V ukw@gmail.com
to Pramod.sn@airtel.in, appellate.southabts@airtel.in,
121@airtel.in date Tue, Mar 22, 2011 at 9:49 PM
subject Fwd: Suspended connection without informing the customtakeouter
INSPITE OF ALL THESE CONVERSATION, THE PROMISE FROM AIRTEL CS MANAGER, IAM DISCONNECTED NOW. DID YOU HEAR OF SOMETHING CALLED BUSINESS ETHICS?
UNNIKRISHNAN
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