Hi All
Airtel is cheating with their customers specially in 4G territory. Being an early entrant they can't make people fool. I am using Airtel ZTE 4G Data card since last more than a year now(I bought it from Karnataka). But after upgrading my MAC OS to EL Captain, My MAC is not detecting that data card now.
I have raised this concern to Airtel on 1st oct 2015 and after a regular follow up for almost 3 months now, I don't have a solution for this.
I have already escalated this concern to Mr. Sunil Bharti mittal and Mr. Gopal Vittal but no help.
I have paid all the monthly charges to airtel without using any internet .
I am afraid like Instead of regular follow up with the Top Airtel Big shots, my issue is not resolved.
I don't know what these guys will respond to the normal people query.
Really frustrated with the Airtel Service.
PLease guys, don't buy any 4G data cards from airtel. One big operator is going to launch the services on 27dec.
I am planning to buy 4G services on the day of the launch and I know there I would have to pay even less monthly charges.
PSB my mail snapshot with a regular 3 months follow up.
will not recommend Airtel to anyone in future.
Rahul rahul arora
Dec 21(1 day ago)
to gopal.vittal, Net, sbm
leaders
You showed exactly what others companies do with their customers. Airtel is good for nothing.
It is already more than 3 months, I am paying 1K monthly charges to the Airtel without using 4G . what the hell you think that we will not have the 4G anywhere in the country. Please .
Reliance Jio is coming and My Company and I will move to it.
thanks
On Mon, Dec 7, 2015 at 11:26 AM, rahul arora wrote:
leaders why there is no reply from your end?
Is this an indication that I should move to different operator now, if this is the case, please recall your scrap dongles from the customers and waived off the amount to them.
looks like no body is serious to resolve the problem though I have raised this concern to the top authority.
really a non professional attitude from Airtel(so called leader in mobility)
your frustrated customer
rahul arora
On Thu, Dec 3, 2015 at 12:48 PM, rahul arora wrote:
Dear Sir
I am literally fed up of this . A regular two months of tracking with Airtel for a solution for Airtel 4G data card, finally I got not working drivers.
I don't know how come Airtel is not able to get the working drivers from ZTE though a lot of customers is facing this issue.
this is not the service we are expecting from Airtel. one more month where I have paid the monthly rent to Airtel with no Data card working.
your frustrated customer.
rahul arora
On Wed, Nov 25, 2015 at 1:07 PM, rahul arora wrote:
Dear Leaders
Issue is still not being resolved from airtel End.
Its a humble request to you to get this resolved asap.
thanks
rahul arora
On Mon, Oct 26, 2015 at 1:54 PM, rahul arora wrote:
Hi Leaders
could we have an update. It looks like an endless for me.
No resolution to me in 26 days . Very disappointed.
please help.
thanks
rahul arora
On Tue, Oct 13, 2015 at 1:28 PM, rahul arora wrote:
Don't know where I could go now for the resolution.
Experiencing a bad attitude from Airtel .
Would not recommend airtel to anyone in future.
Already raised a request to the company IT team and they are in process to change the vendor
Thanks a lot for the inconvenience caused.
Yours frustrated customer
Rahul arora
On Oct 9, 2015 12:45 PM, "rahul arora" wrote:
Please update . till how long you want your subscribers to be without internet( your's so called 4g)
Thanks
Rahul arora
On Oct 5, 2015 11:09 AM, "rahul arora" wrote:
Dear Mittal, Vittal Ji
This is first time I am escalating anything to the King of mobility and I am doing so because I am at the top of my frustration.
Reason being my Airtel 4G Dongle is no more working with the MAC latest OS(ver. 10.11)
I am using Airtel 4G ZTE data card and have been paying a huge amount to airtel for the services. I am using MAC OS(10.4) earlier and ZTE 4G Datacard was working absolutely fine and since all are aware that apple has released a new MAC OS X version 10.11 yesterday and I have upgraded the MAC OS and now ZTE 4G Datacard is not working any more.
I am totally cut off from the internet.
I called 4G customer care and got an answer that ZTE dongle works only till 10.9 MAC OS version . They told me that I am taking your request and will further escalate it to the concerned person. No response after that.
I called ZTE also and they also told me that we don't have a drivers of this new version and telling me to call airtel for this. Am as a customer, please advice where to go now .
how Airtel can let their premium customers wait with No INTERNET at all.
really frustrated with the airtel services .
You guys should have pulled ZTE to release new software before an OS X release from apple. this is the way all companies work.
looking towards a positive response from the airtel very soon since we people are totally blocked from the internet now.
believe me, I am not only a single person who is facing this issue. My half of the company is using this and all are blocked now.
hope you can understand my situation.
I mailed you only because I hope you only can resolve the problem now since I have not got any response from Airtel and ZTE although I was chasing them for the last 3 days.
thanking you in advance
regards
rahul arora
