I like airtel connection but, I had the bitterest experience also from airtel so I stopped using all the services including mobile. Because when I have given a complaint, some gunda log called me and threatened, so I thought I will silently complain.
Given below is a series of email conversation I had with airtel customer care
Dear Mr. Althaf,
We acknowledge the receipt of your mail dated December 15th, 2008.
Please accept our sincere apologies for the typo error in the below mail.
With regards to your below mail, this is to inform that your telephone line could not be shifted to new address due to non availability on network.
And as per your request cancellation of the account number 14168872 is already in process with reference number 175882.
It has been our privilege to be your preferred telephone service provider and we regret losing your valuable patronage.
We thank you for choosing Airtel services and hope you will choose to rediscover the many advantages of being with Airtel & give us the opportunity to serve you again.
For further assistance, please.
• Call us at 080-41112345
• E-Mail us at - care.karnataka@airtel.in • Fax us at 080-41112346
Assuring you of our best of services at all times.
Yours sincerely,
Swetha
Customer Relations
Airtel Telemedia Services
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Mail received from "Althaf, Mohammed" Mohammed.Althaf@Company.com
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I am wondering how you guys can ask that question, when I am not having any connection at all. I don’t know if some body has misused my name for giving connection to somebody else. But I don’t have a connection at my new address till this point of time. I am really sorry to tell that even if you are going to give me afterwards, I don’t want your connection. Please stop the proceeding for shifting and discontinue me as a customer.
Regards
Althaf
Company
MOB NUMBER / Mohammed.Althaf@Company.com
-----Original Message-----
From: Care.Karnataka@airtel.in [mailto:Care.Karnataka@airtel.in]
Sent: Monday, December 15, 2008 12:13 PM
To: Althaf, Mohammed
Subject: Re: Hi , I am tired calling your customer care
Dear Mr. Althaf,
Warm Greetings from the team of Airtel Telemedia Services.
With regard to your request reference numbers 68889 / 171759, we have been
informed that the
telephone line has been shifted to your new premises with the new number
08040935186 and
is working fine.
Would like to have a line of confirmation from your end for further action.
We hope that our response and resolution is up to your satisfaction.
It is our privilege to have you as our esteemed customer and we thank you
for your continued patronage.
For further assistance, please.
• Call us at 080-41112345
• E-Mail us at - care.karnataka@airtel.in
• Fax us at 080-41112346
Assuring you of our best of services at all times.
Yours sincerely,
Mohsin.
Customer Relations
Airtel Business Services
Manage your Airtel broadband and fixedline account online- view current
bills, unbilled usage,
and make payments. for more details call 121 from Airtel fixedline
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Dear Mr. Althaf,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated December 2nd, 2008.
As per telephonic conversation with you on MOBNUMBER, with respect to your
request for shifting vide reference number 68889,
the location has been surveyed for feasibility and found to be not
connectable due to non availability of network.
For further assistance, please.
• Call us at 080-41112345
• E-Mail us at - care.karnataka@airtel.in
• Fax us at 080-41112346
Assuring you of our best of services at all times.
Yours sincerely,
Abbas
Customer Relations
Airtel Telemedia Services
Manage your Airtel broadband and fixedline account online- view current
bills, unbilled usage,
and make payments. for more details call 121 from Airtel fixedline
