Mar 27, 2013 07:17 AM
3608 Views
(Updated Mar 27, 2013 07:34 AM)
Flight missed due to incorrect information being passed on : i had booked a flight from clear trip id no 13021411900 dated 27th March MUM COK flight of AI- 54 .
The ticket says Chatrapati Shivaji Airport Terminal 2. From this we gather its a domestic flight and the CSAT means domestic airport . I landed at the domestic airport well in time and at the gate they said its at the international airport. we called Airindia toll free number to inform we are reaching in a while which was 45 mins before time. They said no worries if you reach 45 mins before they will take you and you wont miss the flight, Not only that I asked airindia if I could inform someone at the airport or any number I could reach . They said no.
I had even called customer care on 26th to check the flight details and the person said checkin 45 mins before departure. We reached the airport 45 mins before departure however we were not allowed to be checked in stating the doors are closed much before as its international flight.
Even after calling and confirming and reaching there I was not allowed to board the flight and had to come back home and pay a no show charge and take an evening flight - wasting one day of my holiday and wasting the hotel booking also,
. The incharge supervisor and their boss were not even polite or ready to listen to anyone . and it was not just me and my husband . There were several other passengers - 20 plus waiting for something to be done for the same problem of LESS INFORMATION BEING PASSED ON AND REACHING DOMESTIC AIRPORT AND THEN RUSHING TO INTERNATIONAL AIRPORT. All the 20 plus passengers missed their flights due to same reason and airindia did nothing. Their officers didnt want to listen at all. Im totally frustrated.
In this we couldnt board the flight and missed it.
Then we called clear trip to inform this as the airport people said its a clear trip booking so speak to cleartrip. the customer care of cleartrip very conveniently says " the ticket mentions terminal 2" now please tell me " how will any layman know which terminal number is where and terminal 2 means international airport? I dont think so I need to understand terminal numbers of Goa, Bangalore or any airport . All I can understand is english if it menations Chatrapati Shivaji International airport, which is not mentioned on the ticket .
AIRINDIA made their money and got the money in their pocket and CLEAR trip also got its commission .
Now when it came to resolving the problem or refund or reissuing another ticket - Air india asked me to pay the difference no show and board a flight in evening . But I have lost the whole day of my holiday all because of lack of information
I need to be compensated for this or will I ever recommend air india and cleartrip both after this. like this?
Im also from hospitality industry and at a senior level and we do not treat to our guests like this. We ensure they are happy and recommend us to anyone they speak which could cost us anything at the end, But customers are important. Im also frequently travelling and Im afraid I will not book airindia as no body bothered to solve my problem.
I need to speak to someone senior, Im reachable on 9619997913 and 9004814441.
