Jul 27, 2007 11:44 PM
3467 Views
The customer service at Air France is appauling. The representatives were incapapble and incredibly rude. They could not even reach their own customer service by phone from the airport! You can not reach their customer relations line by phone either. There is only a tape playing which hangs up on you if you make the choice to speak with a live customer service representative! I simply can not believe how they can continue operating with the dis-service that they provide.
They charged us additional$200 for changing our ticket when they had told us it would cost you$30. They knew that customers do not have an option just before boarding and that they can get away with theft! I would never use this airline again! Even if you find a live representative, they will tell you that they do not have the authority to do anything about your problem after you have spent half an hour talking to them. I guess that explains why it is so difficult to get a hold of a representative. The airline feels that they simply do not need them!
