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MouthShut Score

37%
2.33 

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Air France Reviews

Looters of my bank account
Jul 03, 2018 06:01 PMRead
Purchased a ticket on their web-site, paid money with all the "extras", got the ticket. After 3 days, however, they debited my account 4 times for no visible reason. It amounted to 13, 000 rupees. I tried contact them regarding this for more than 3 months - they kept on bouncing me from number t...Read More

WORST CUSTOMER SERVICE FROM AIR FRANCE
Jan 14, 2018 02:44 PMRead
Hello Air France,We took the AF 1381 flight on 4th Jan from London to Paris and then the AF192 flight on 4th Jan from Paris to Bangalore, along with my husband and kid.Booking Reference: PWS5OKTicket Numbers: 057 140 520 606 9, 057 140 520 606 8, 057 140 520 607 0All of my 4 chec...Read More

No Concerns for Customer
Oct 19, 2015 07:07 AMRead
I arrived in Delhi on 1st of Sep from Paris by Air France. My baggage did not arrive with me. Lodged a baggage missing report and the person at the airport counter asked me to file a claim for necessary purchases if my baggage doesn't arrive within 12 hrs.I was delivered my baggage on the 3r...Read More

YOUR RATING ON

Air France
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Good
Oct 28, 2016 10:58 PMRead (via Android App)
Air france is the best and good airline in franch am talking about this flight so this is the well design flight in france all the passenger are very enjoy for there travel that time they are travel in this airline the seating space in this airline is very good passenger are easly seat together ...Read More

A Big Mistake!
Dec 04, 2014 01:14 PMRead
I am a frequent traveler to Africa and usually fly by Ethiopian Airways. However, last month I did the big mistake of booking on Air France.My flight from Bangalore to Ouagadougou was to be with a stopover at Paris.I was informed only at the check in counter that I need either a valid Sc...Read More

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Average carrier
Feb 28, 2014 05:48 PMRead
I traveled earlier this month to Caracas via Paris from Bangalore in Economy class.I must confess that AF is no match to Asian carriers like Emirates, Etihad and Singapore Airlines both in terms of comfort and service.At the check in counter, they have a very stiff baggage policy. Even if th...Read More

Economical On Service
Oct 03, 2013 05:13 PMRead
I flew Bangalore to Boston via Paris (CDG) for a business trip. The website made it impossible to select a seat before-hand and so I got a terrible seat checking in at the airport. They have a strange row of seats where the row ahead has 3 seats and the next row then has 4 seats. If you get  the...Read More

**Rude check in counter representative**
Jul 05, 2013 02:11 PMRead
Travelled last week 29 June from Boston to Paris by AF190 There was a check in representative at Boston who had shaven his head, he was so rude, Son of a b**ch.Doesn't have courtesy towards the passengers. Doesn't give the information and he was very rude and because he had mike he kept on b...Read More

Think Twice!!!
Jul 30, 2012 09:24 PMRead
Earlier this month, flew premium economy from Jhb-Paris. There was a technical problem with the aircraft and we had to sit and wait for 2 1/2 hours before taking off, which was unavoidable, however, on our return flight, we arrived at CDG airport 3 hours early only to be told that the flight was...Read More

Ticket is confirmed, but you're on waiting list
Apr 15, 2012 03:14 AMRead
My husband and I flew today from Paris to Amsterdam on AF. The seats were booked three weeks ago by our travel agent. At the time of booking, we were forced to book Premium Economy, because Economy seats were all out. Our tickets were confirmed. At check-in, to our surprise, we saw AF staff stic...Read More

Forfeited Miles
Jan 24, 2012 09:08 PMRead
I was a frequent flyer with Air france on their Biz and First class.I had over 200, 000 miles to my credit. I moved to India and could not travel for three years out of India.Air France forfeited all my points. I will never fly them again.My peas to reconsider met with a very cold hearted cu...Read More

Air France bad service
Jul 17, 2011 03:22 PMRead
I was booked on an Air France flight from Paris to Glasgow via Birmingham today. I checked in and checked my bag but then missed the flight because of a one-hour wait at border control, as did several other people. There was one Air France gate agent in the terminal to deal with everyone, and I ...Read More

Lost luggage and then denied expenses incurred
May 15, 2011 05:52 AMRead
Air France has terrible customer service in every department of their business. The check-in attendant wouldn't allow me to take my second suitcase as a carry on because she said it was too big, although she allowed the customer just before me to carry on a suitcase larger than mine. As it was t...Read More

Discourteous Services of Air France flight from Ba
Oct 20, 2010 06:13 PMRead
*Ref: e-Ticket Receipt – 0571602894932Air France confirmation No. ZFJ2NRFlt from Barcelona- CDG Paris- Mumbai*Date of Journey – 10/10/2010*Sub: Discourteous Services of Air France flight from Barcelona – Paris - MumbaiI was traveling by Air France flight as per the above give...Read More

In Affaires
Mar 13, 2010 05:13 PMRead
Earlier this month I flew AirFrance from BOM to CDG. I arrived at midnight for a 0240 flight. The Affaires line at checkin was nearly empty - One passenger at the counter. The check-in was simple and quick, as I had selected my seat in advance, and had no baggage to check. It took about another ...Read More

Lost our bags and very poor service
Dec 31, 2009 04:01 AMRead

We flew from Manchester to Bordeaux via Paris CDG on 26th December. On arrival at Manchester Airport we checked in through the automated check-in terminals but then we had to queue for 1hour 30 mins just to drop off our luggage at the self drop off desk. Half way t...Read More

Racial, abusive and extremly rude - Air France Way
Dec 29, 2009 07:02 PMRead
Started a new blog, inspired by an unfortunate incident on a recent Air France flight. http://proud2bebrown. blogspot.com/ .A simple meal mess up inspite of it being a part of my booking got me a shocking response and drove home the reality that Air France crew don’t care about politeness / ...Read More

Most horrible experience that I can never forget
Nov 23, 2009 12:35 AMRead

I must first apologize before writing anything about this airliner. Because it is late. Almost 18 months late. I am responding late, because I am not very IT savvy and not aware of a forum where I can share my experience, to save others from such co...Read More

Decent experience with Air France
May 31, 2009 07:59 PMRead
Booking, Boarding etc. - We used Air France for travel to Europe from Bangalore (Economy Class) . Main reason we chose Air France was due to fare being quite competitive (www.airfrance.com) . Checkin process was quick at Bangalore airport . Boarding process was also managed well with kids, old f...Read More

Air France Experience
May 29, 2009 08:30 PMRead
I was a AF Flying Blue Silver last year; That means I flied atleast 15 flights with them in a year. But I should say there were some not so tolerable shortcomings. Food is good-enough. Am ok with Inflight attendants; Am also ok with Check-in experience. I should say that baggage handling definit...Read More

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