Nov 03, 2014 04:24 PM
2456 Views
POOR CUSTOMER SERVICE - Acer S7 392 / sl no MXMBKSI00532908C312000(Under Warranty)
Would like to bring to your notice POOR SERVICE faced by me, I reported my laptop at AFORESERVE.COM.LTD(Acer Authorised Service center) located at 35 CR avenue, Kol 12 on 13/10/2014, I got a call on 16th that my Laptop is done(CAll ID 972313I), When I collected the same I found the
same Problem and resubmitted the same on 17/10/14.
On 20th I got the call that my laptop is ready, when I asked to be sure than they are saying that my complain is re lodged with ID 982170I .Since 27th Service center is saying that my part is in Kolkata but they have not receive it, TOTAL HARASSMENT.
Till Date I have not got back the Laptop, If you cannot serve high end laptop customers(Costed Rs 1 Lac), stop selling them .I have also written to Jitendra Chopra(jitendra.chopra@acer.com) on 22nd Oct but have not got any response.
Pathetic SERVICE OF ACER, who do not have any define TAT.
