Jul 07, 2016 03:31 PM
3593 Views
(Updated Jul 14, 2016 12:51 PM)
Very poor experience. Flight delayed on 11 th april out of Saigon by 2 hours. They said they would hold the connecting flight to London and that ground staff in KL(their home airport) would be on hand.
None of this was true. No information given on the flight about connections. Nobody available on their transfer desk for an hour to sort out issues and took two hours to get transferred overnight to a hotel and re-ticketed.
Nobody took responsibility and the duty manager declined to come down and deal with the issues.
